SHIPPING & RETURNS
Shipping Policy
Thank you for visiting and shopping at Sworfish models .
Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Delivery methods
Bpost Economy and A4letters for decals: cheap but not track & trace, no insurance (choosen at your own risks: no refund or exchange in case of lost or damage goods); delivery at your home.
Bpost Standard or registered delivery: track & trace and insurance available; delivery at your home.
Mondial Relay: relay points delivery in Europe only.
DPD: relay points delivery in Europe.
DHL: for international deliveries.
If you want to use UPS or Fedex, just contact us.
Shipment processing time:
All orders are processed within 7-10 business days. Orders are sent on mondays and thursdays. All out of stock items are shipped within a week. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. If your country is not available for delivery, sent us a email, we will contact our transporter for a solution
Shipment method estimated delivery time
Bpost: National: 1 day; Europ 2-5 days; International: 4-15 days
DHL: Europe: 1-2 days; International 1-5 days
DPD: Europe: 1-2 days.
Mondial Relay: National 3 days; Europe: 3-6 days
Delivery delays can occasionally occur. We consider a package lost after 1 month of transit for Europe and two months of transit for the international market (3 months for the United States).
Custom taxes and import fees
Please be advised that all international orders shipped outside of your country of origin may be subject to customs duties, import taxes, and brokerage fees levied by the destination country.Kindly note the following regulatory policies regarding international shipments:
Buyer Responsibility: All customs duties, taxes, and related administrative fees are not included in the product price or shipping costs calculated at checkout. These charges are the sole legal and financial responsibility of the recipient.
Payment Terms: The designated courier service or local customs authority will contact you directly to request payment before the final delivery is completed. Goods will not be released until all outstanding balances are settled.
Cost Estimation: We are unable to predict or calculate the precise amount of duties and taxes for individual countries. We highly recommend contacting your local customs office prior to purchase to estimate potential import costs.
Refusal of Delivery: In the event that a shipment is refused due to non-payment of customs fees, the package will be returned to our facility. Any return shipping fees, restocking costs, or administrative penalties incurred will be deducted from your final refund.
Return & Exchange Policy
Thank you for shopping at Swordfish Models
We offer refund and/or exchange within the first 14 days of your purchase, if 14 days have elapsed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
-
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
-
To complete your refund or exchange, we require a receipt or proof of purchase.
-
Unfortunately, only regular priced items may be refunded, sale items cannot be refunded.
-
We only refund or exchange items if they are defective or damaged.
-
For both refunds and exchanges, to start a return, you can contact us at info@swordfishmodels.com. If your return is accepted, we’ll send you a return form, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
-
You can always contact us for any return question at info@swordfish.com
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Any return shipping fees, restocking costs, or administrative penalties incurred will be deducted from your final refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Delivery costs are not refund unless the return results of a defective or damaged item.
Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If your return is approved, we will dispatch your exchange item within 5 business days.
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at info@swordfish.com